Customer App – A Digital Menu of Your Business

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In a mobile context, a mobile app appears to be a physical extension of your menu. However, this is not the case. A successful mobile app is the result of many factors coming together. You must be cautious when developing your mobile app because it should be a well-balanced blend of these factors, which include design, content, and responsiveness, to name a few.

A unique mobile app not only serves as a quick ordering platform, but it also serves as a one-stop shop for enhancing consumer interaction. A mobile app can bring added value to your clients, helping you to stand out from the crowd.

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Allow customers to track the status of their orders using a map interface that displays the delivery agent’s current location in real-time. Also, to allow secure payment, integrate payment gateways and various online wallets.

  • Multiple Payment options

Customers get options of multiple modes of payments such as credit/debit card, app wallet, and online payments gateways like google pay, Razorpay, Paytm, etc. 

  • Schedule Delivery 

Customers can schedule the delivery date and time according to their availability. In the customer app, flexibility is given to the customers to ease down the ordering process and delivery updates.

  • Customer Feedback

Customers can provide real-time feedback for the delivery service through the customer app. It provides them the power to analyze the service and update the business owners directly to improve the services.

  • Order Invoice

The customer app provides the option to download the invoice anytime anywhere. The invoices are updated online with the updated delivery status. Customers can access as per their requirements easily.

  • Track Order Status

Customers get curious while waiting for their orders. The customer app provides real-time order updates via app notifications, emails, messages, etc. Customers are always updated whereabouts of orders and they can track the orders and directly communicate with the delivery boys.

  • Referrals or Coupons

As you generate new delivery tickets, customers will be added to your customer’s list, and if you add order items to the delivery tickets, the client’s spending will automatically enroll the customer in the appropriate tiered rewards program. This is a completely optional function, but you might want to keep track of loyal customers so that you can thank them.

Long after the pandemic has passed, contactless delivery will be the norm. Offer contactless delivery to keep up with the trends and make your delivery company the first choice for your customers. 

Are you excited to work with Trakop to improve your delivery processes? Please contact us as soon as possible to learn more about how we can assist you.

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