Increase Customer Retention with Bottled Water Delivery System
Tech-facing customers prefer services that have simplified ordering processes and give them regular order status updates. User-friendly and transparent business processes help in enhances the customer experience. We all know how customer satisfaction can impact the business and the water delivery business is no exception.
According to Esteban Kolsky, 72% of customers will share a positive experience with 6 or more people. On the other hand, if a customer is not happy, 13% of them will share their experience with 15 or even more. Customer experience can boost repeat sales and help in acquiring new customers through referrals.
A bottled water delivery system is a perfect solution as it allows customers to track and recieve live order status which improves the user experience and retention rate. It simplifies the user experience and increases brand loyalty while adding value to the brand.
How does the bottled water delivery system increase brand loyalty and customer retention?
Orders placed via the customer app- The system offers a customer interface for the customers to place new or edit the existing subscription orders, and pause or cancel the ongoing subscription order. The customers can access their order history and invoices. The customer’s application allows paying the invoices through multiple payment options like cards, payment gateways, or the in-app wallet. Flexible payment methods allow customers to pay anytime and from anywhere. The system also tracks the payments made directly via payment gateways or cash.
Real-time order tracking – The system enables customers to live-track their orders from when the order gets accepted to the order is delivered.
Order summary and invoice- The order summary and invoice are auto-generated and reduce the chances of errors due to manual entry. Customers can access their order summaries and invoices from the customer interface. The business owners can access the same order summaries and invoices from the admin panel. The order summaries and invoices are used for future reference to avoid disputes. Order summaries and invoices increase the transparency between the customers and the businesses and add value to the brand.
Multiple payment options – The bottled water delivery system offers businesses to integrate payment gateways. The system auto-generates pending payment reminders that ensure positive cash flow.
ETA and order tracking – Once the order is out for delivery, customers can also contact the assigned drivers to inquire about any issue. The drivers can also send updates to the customers in case of delayed delivery. The drivers can notify the customers as they reach the delivery location. The system also generates the estimated time of arrival that keeps the customers aware of the delivery.
Route-optimisation – Route optimisation is one of the most crucial features of bottled water delivery. The system auto-route optimises the delivery route and ensures that the on-time delivery reduces the total turnaround time. Timely delivery is one of the defining factors that help customer satisfaction scores and customer retention rates while reducing churn rates.
A Bottled water delivery system allows businesses to operate seamlessly without much effort. The software with the advanced features promotes a healthy and loyal relationship between the customers building brand loyalty and increasing customer retention.
Are you searching for a tool that can help you retain your customers and add value to your brand? Learn more about ways to increase customer retention with bottled water delivery software and see how Trakop can help: Book an Appointment
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He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.