Features of the Order Management System for the Dairy Industry

April 21, 2023

The dairy industry is growing at a great pace and is expected to register a CAGR of 5.35% over a forecasted period. With the increased demand and expanding scope of the industry, many businesses have opted to automate their operation.

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Keeping track of stock and fulfilling orders manually becomes a tedious task once the dairy business starts growing. However, order management software has simplified operations in many aspects.

The software is an automated platform that includes adding new orders, modifying orders, cancelling orders on a digital platform, tracking orders, and fulfilling orders digitally. Managing orders includes obtaining a lot of information about the order and the customer:

  • Items and quantities
  • Name of the customer
  • Delivery address
  • Payment method

Features of an order management system that helps can help dairy businesses with day-to-day operations:

Live stock report

The system tracks the stock in the warehouse and makes sure that the stock is easily accessible. This ensures that businesses never run out of stock or have an excess of stocks as having either can incur losses. Businesses having accurate stock detail enable them to understand the availability and the demand of the products and avoid over-selling.

Order modification via the customer app

Customers can be placed, modified, and cancelled through the customer interface. As mostly the orders in the dairy business are subscription based, it is difficult to make changes to the order after the cut-off time. The  system makes the order placement and modification process simple while increasing the customer satisfaction score. It minimizes the chances of human errors while updating the data.

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Automated order summary and invoice

An automated system generates an order summary and invoice when the customers place their orders. The order summary and invoice can be accessed on the customer app and admin panel. Auto-generation of order summaries and invoices promotes a healthy relationship between the customers and the business. This leads to higher customer experience and retention rates.

Real-time order status

An software allows customers and businesses to track their orders in real time. The customers are in direct contact with the delivery persons so they can contact them in the case of late delivery. This keeps both customers and businesses content about order fulfilment. This promotes transparency that builds trust and increases brand value.

Automation of the order management process with the delivery management software has allowed dairy businesses to build strategies and plan on extending their roots and penetrating the dairy market without having to worry about operations. If you are interested in learning more about the order management system and seeing how we can help: Book a Meeting

Hope You Enjoyed the Read!

Ravi Garg Founder & CEO

He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.