What is Order Management System? Features & Benefits
April 11, 2023
Growth and expansion of companies have led to rapidly increasing complexity in order handling, making manual processes cumbersome and prone to errors. To counter this, Order Management Systems (OMS) also known as the order-to-cash process, involves all the steps starting from order acceptance till the order is delivered.
Here is all you need to learn about order management systems (OMS), its feature, and their benefits. In 2021, economic sales have increased by 44%, as a result, businesses are under greater pressure to fulfil the order demand efficiently without increasing the budget.
What is an OMS?
The system includes managing the whole process- order acceptance, inventory management, order fulfilment, and after-delivery customer service on a digital platform. From seamless order processing and inventory management to real-time insights and improved customer satisfaction, adopting an OMS can be a game-changer for your business.
Order management process may differ based on the business, however, below are the three common steps:
Placement– Order is placed by the customers online and details are checked and accepted by the business.
Fulfilment– The order is picked, packed, and dispatched from the warehouse.
Inventory management– Inventory is kept in check as the level of the inventory keeps on fluctuating with the demand.
Features of using an order management system
The software allows businesses to manage orders on an automated platform which reduced the chances of human errors and promotes efficient order fulfilment.
Future stock forecasting– It allows businesses to get complete access to inventory detail, i.e., current stock available, the total amount of stock required and extra stock needed to fulfil customer demand.
Digital order placement, modification, and cancellation-Orders can be placed, modified, and cancelled through the customer interface. This makes the order placement process easy and increases the customer experience.
Generation of the automated order summary and invoice– The system generates an order summary and invoice as the order is placed by the customer and can be accessed on the customer and admin system.
Real-time order status-Both customers and businesses can track the order live and the customers are in direct contact with the delivery persons.
Benefits of using an automated order management system:
Easy order placement and modification– As all the changes are made from the customer application by customers, there is the least chance of human error. The order changes are notified on the business and delivery person’s system.
Get real-time order status– Both customers and businesses are at peace when it comes to their orders as they can live to track their orders and even contact each other in case of any query or notification regarding delivery. This keeps the business transparent and builds value for the brand.
Get future stock report– The delivery management software keeps the business posted about the current stock available, and the extra stock required to procure to fulfil customers’ demands. The future stock report also helps in analyzing future inventory requirements. This makes sure that the businesses never go out of stock or have excess stock.
The order management system has simplified the whole order management process while giving business time to strategize and make plans to expand their businesses. If you are also looking forward learn more about order management systems and automate your order management: Book a Meeting.
Hope You Enjoyed the Read!
Ravi GargFounder & CEO
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
Staying competitive in the ever-changing world of subscription-based businesses necessitates a fine-tuned approach to operations, logistics, and customer satisfaction. Whether you deliver water, milk, beverages, or meals, empty container tracking is critical. Keeping track of empty containers and efficiently connecting them to products is a significant challenge, but the right tools and strategies can help.… Continue reading Subscription Business Software – Link Empty Container with Product
Convenience matters the most, especially when it comes to doorstep deliveries. Last-mile delivery software has combined traditional service with modern efficiency, especially in milk delivery businesses. Not optimizing your last-mile deliveries can reduce profits by 26% in just three years. Implementing technology to streamline last-mile deliveries has improved the efficiency and productivity of the business,… Continue reading Doorstep Milk Delivery with Last-mile Delivery Software
Are you consistently losing your empty water bottles? Then you might be managing them manually. Manual bottle management can be a tedious task and has the chances of human errors, which might lead not only to losing bottles but can also lead to financial losses. Read this blog to see how to track and manage… Continue reading Track and Manage Empty Bottles with Bottled Water Delivery Software
With increasing customer demands, operating a milk delivery business without milk delivery management software is challenging. Traditionally, managing orders, deliveries, and customer interactions was prone to errors and ineffective in meeting modern customer demands. Implementing technology has revolutionized the way milk delivery operations are operated.
Are you a milk delivery startup who is looking forward to taking their business online, just like Country Delight? Increasing demand for fresh milk at doorsteps has resulted in many businesses implementing delivery software. Integrating technology is regarded as an investment that helps businesses to improve productivity and profitability. Table of content 1What is a… Continue reading How to Develop a Milk Delivery App like Country Delight?
Water delivery software offers a range of benefits that can help you expand your customer base. The software caters to customer needs and goes beyond delivering bottled water at your customers’ doorsteps.
Grocery delivery app development has become very popular due to the increase in demand for online services. These apps allow users to browse, choose, and buy groceries from the convenience of their homes. With their many features, these apps aim to simplify the whole shopping process. These applications are incredibly convenient and simple to use,… Continue reading Grocery Delivery App Development – Features and Benefits
Cash flow is the lifeblood of any business. The flow of capital affects the financial stability and viability of your company. Managing cash flow effectively can be a daunting task, especially for businesses that rely on subscription-based models. That’s where subscription management software comes into play. According to a U.S. Bank study, 82% of business… Continue reading Subscription Management Software – Improve Business Cash Flow