Improve Delivery Accuracy with Delivery Management Software
In today’s fast-paced and highly competitive business landscape, the efficiency and accuracy of product deliveries are critical to a company’s success. Whether you are a small e-commerce company or a large logistics provider, the right products must reach the right customers on time.
Delivery management software (DMS) can help with accurate and on-time deliveries. DMS is a technology solution that can transform how businesses handle deliveries, increasing delivery accuracy, customer satisfaction, and operational efficiency.
What is delivery management software (DMS)?
It is an integrated online tool that automates and streamlines major business operations, making them cost and time efficient. The software automates order processing, payment collection and reconciliation, inventory management and delivery management. Features like route optimisation and GPS integration enable businesses to optimise delivery routes and track delivery drivers.
Components of delivery software:
The software comprises an admin panel, a customer interface (iOS, Android, and website), and a driver app (Android). These three components work in sync to make real-time data updates possible.
Admin Panel
Admin panel for delivery management is the business dashboard that provides complete visibility of business operations. Businesses can track and analyse their financial figures to make future improvements. Functionalities like route optimisation and planning, GPS tracking, inventory management, data analytics and real-time order status can be accessed on this dashboard.
Features of admin panel
- Route optimisation
- Real time tracking of the deliveries
- Order processing (from order receiving to order shipment)
- Payment tracking and reconciliation
- Inventory reports (available inventory, extra inventory to be procured and total inventory required to fulfil customer demand)
- Send automated notifications (notify about order status, payments, and promotional in-app notifications)
Customer Interface
It is the platform for customers from where they can manage their subscriptions, track orders in the real-time and receive notifications about this platform. The platform can be an application or a website.
Features of customer interface
- Manage product subscriptions (start, pause, resume and delete subscription)
- In-app wallet (customers can add money in the wallet and make their purchases)
- Receive notifications (about order status, ETA, and payments)
- Track orders in the real-time
Driver App
This application is designed for the delivery driver and contains all the order and delivery information updated in the real-time. Drivers can obtain proof of delivery and enter the cash amount received from the customers.
Features of driver app
- Obtain proof of delivery (drivers can click photos and add signatures)
- Proof of payment (add transactional ID)
- Run-time order modification
- Acquire new customer in the run-time
In this blog, we will discuss how DMS as a single entity can help businesses improve delivery accuracy and why it is a game changer in the logistics industry.
Ways in which delivery software improves delivery accuracy of your business
The advanced features of delivery management software has brought a paradigm shift in the industry with it ability of tracking in the real-time, promoting transparency among the customers and the businesses. Here are some features of delivery software that help businesses to grow and scale.
Real-time tracking
Real-time tracking is a crucial feature of delivery software. Businesses can use the delivery tracking software for the entire delivery process in real-time, from the order placed to the point of delivery. This level of visibility enables businesses to identify and address potential issues as they arise, ensuring that the delivery process remains on track and accurate.
Customers can also benefit from real-time tracking by receiving updates on the status and location of their deliveries. This transparency fosters trust and gives customers the convenience of knowing when to expect their packages, lowering the likelihood of missed deliveries.
Benefits of real-time tracking
- Improves the customer experience by allowing them to track their orders.
- Increased customer satisfaction by providing ETAs where the customers are aware of the time of the delivery.
- Improve the efficiency of delivery by measuring drivers’ performance
Efficient route planning
Delivery route optimisation is critical to ensuring delivery accuracy. The software uses advanced algorithms to plan the most efficient routes for drivers, considering factors such as traffic, weather, and delivery windows. Companies can reduce the likelihood of delays and incorrect deliveries by doing so.
Efficient route planning also helps to reduce fuel consumption and operational costs. It reduces unnecessary travel and ensures that drivers arrive at their destinations in the shortest period possible, all while maintaining delivery accuracy.
Benefits of planning an efficient route
- Reduces the total turnaround time by creating the shortest delivery route for making deliveries
- Minimises fuel consumption due to an optimised delivery route
- Less fuel usage reduces the impact of carbon footprinting due to carbon dioxide emissions
Automated dispatch
Manual dispatching is prone to human error. Drivers are assigned deliveries based on location, vehicle capacity, and delivery urgency by the delivery software. This automation speeds up the dispatch process and reduces the possibility of dispatching errors.
Automated dispatch also provides drivers with precise, up-to-date delivery instructions, reducing the likelihood of errors due to misunderstandings or incomplete information.
Benefits of automating dispatch
- Ensures order accuracy, delivering right order to the right person at the right place.
- Automation saves time and makes the delivery process quick
- Reduces the need for hiring extra employees for the manual dispatch process.
Inventory management
Accurate delivery is dependent on having the correct products in stock. The software integrates with inventory management systems, allowing businesses to see stock levels and preventing overselling and shipping out-of-stock items.
Furthermore, the system can notify businesses when it is time to restock specific items or adjust inventory levels, assisting in maintaining delivery accuracy and preventing customer disappointment due to unavailable products.
Benefits of inventory management
- Minimises the chances of stockouts or overstock
- Reduces stock holding cost
- Improves customer experience as the products are always available
Proof of delivery
The delivery driver obtains a digital proof of delivery (POD) during order fulfilment. POD eliminates the need for paper records and reduces the likelihood of the wrong delivery and any documentation being lost or damaged. The digital POD also includes time and location stamps, which provide a verifiable record of successful deliveries.
Having a clear and easily accessible digital record of the transaction can be invaluable in resolving issues quickly and accurately in the event of delivery disputes or discrepancies.
Benefits of proof of delivery
- Improves transparency between the customer and the business, reducing customer disputes.
Customer notifications
Customers nowadays expect timely and accurate information about their deliveries. The software can automate sending notifications to customers, informing them of their delivery status, estimated arrival times, low balance reminders or late payment notifications and any changes to their delivery schedule. This proactive communication improves the customer experience and lowers the possibility of missed or incorrect deliveries.
Customers who are aware of their deliveries are more likely to be present to receive them, reducing the number of failed delivery attempts and increasing overall delivery accuracy.
Benefits of sending notifications to customers
- Keep customers updated about the status of the order
- Low balance reminders or late payment notifications ensure timely payment and improve positive cash flow
Data analytics
The system collects a wealth of information about the delivery process, which is analysed to identify trends, areas for improvement, and potential problems. Businesses can make more informed decisions that improve delivery accuracy by leveraging data analytics.
For example, analysing historical delivery data can assist in identifying common delivery challenges in specific areas, allowing businesses to make necessary adjustments, such as changing delivery windows or using alternative routes.
Benefits of data analytics
- Make data-driven decisions that are rational to improve delivery accuracy
The delivery management system is a powerful tool for businesses looking to improve delivery accuracy and the customer experience. This delivery software addresses the numerous delivery challenges faced by providing real-time tracking, efficient route planning, automated dispatch, inventory management, digital proof of delivery, exception handling, customer notifications, and data analytics.
Also Read – Delivery Management Software – Features, Benefits and Mechanism
Frequently Asked Questions (FAQs)
Q1. What are the components of delivery management software?
A1. There are three components of delivery management software – admin panel, the customer interface (iOS, Android, and website), and the driver application. These platforms work in sync, ensuring real-time data updates.
Q2. How does the software enable customers to track in the real-time?
A2. The GPS feature integrated with the software enables customers to track in the real-time.
Q3. How does delivery management software ease delivery management?
A3. Route-optimisation is a crucial feature of delivery management software that creates the shortest delivery route and auto-sequences the deliveries to optimise them.
Q4. How does delivery management software help manage inventory?
A4. The delivery management software auto-generates inventory reports that include information about the inventory that is available, the total inventory required to fulfil customer demand, and the extra inventory that is required to be picked up.
Q5. How does delivery management software help streamline businesses?
A5. The delivery management software automates business processes, which makes them both time-efficient and cost-effective, streamlining the entire business.
The software has emerged as a game-changer in the logistics industry in an era where fast, accurate, and dependable deliveries are critical to success. Adopting this technology improves delivery accuracy, streamlines operations, reduces costs and ultimately contributes to higher customer satisfaction and loyalty. In a world where customer expectations are consistently changing, software is a valuable asset for businesses that want to stay competitive and exceed their customers’ delivery expectations. Book a demo to discuss your business and see how we can help you.
Hope You Enjoyed the Read!
He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.
Related Blogs
Track Last-mile Deliveries with Trakop – Delivery Management Software
Trakop is delivery management software that optimises last-mile delivery, making the delivery business more efficient and productive. The software is apt for delivery-based businesses like food, groceries, and medicines.
Obtain Proof of Delivery With Delivery Management Software
Integration of online delivery management software enables electronic proof of delivery optimises logistics processes and guarantees precision, openness, and client contentment.
What is Subscription Management Software? Features and Benefits
Subscription-based models have become increasingly prevalent across various industries in the rapidly evolving landscape of modern business. Businesses use subscription management software to handle their recurring revenue streams and clientele. This innovative tool allows businesses to manage subscriptions more efficiently, automate billing processes, and improve customer experiences. In this blog, we’ll delve into what subscription… Continue reading What is Subscription Management Software? Features and Benefits
Offer Customer Memberships to Improve ROI – Delivery Software
Offering membership plans using delivery business software to customers is a potent strategy to enhance ROI in delivery businesses like milk delivery businesses, water delivery businesses, and so on.
Water Delivery Management Software – Improve your Brand Loyalty
Explore the transformative capabilities of water delivery management software and discover its pivotal role in enhancing customer loyalty.
Grocery Delivery Software – A Complete Guide
Grocery delivery business software is a technological solution that simplifies and improves the ordering process, inventory management, and delivery of groceries to customers.
Water Delivery Management Software – Manage your Multiple Hubs
Water Delivery Management Software is a specialised solution that streamlines and optimises the operations of water delivery businesses.
SaaS-based Milk Delivery Software for Enterprise Businesses
SaaS-based milk delivery software is a cloud-based software solution tailored for milk and dairy delivery businesses. It is an end-to-end solution that streamlines the entire delivery process, from managing orders and inventory to tracking deliveries and handling payments.
Water Jar Delivery Software – Subscription-Based SaaS Model
Water delivery software is subscription-based, allowing customers to place recurring or one-time orders. In the subscription order, the customers can place orders for daily delivery, alternate deliveries, or choose custom delivery days.
Top 7 Best Route Optimisation Software in 2024
In a world where efficiency is paramount, route optimisation has become critical for various industries, from logistics and transportation to delivery services. The rise of route optimisation software has revolutionised the way businesses plan and execute their routes, resulting in cost savings, reduced travel time, and increased customer satisfaction. In this blog, we will explore… Continue reading Top 7 Best Route Optimisation Software in 2024
