What is the Best Reverse Logistics Software to Track Empty Bottles?

September 20, 2023

Reverse logistics in businesses like water delivery or milk delivery business is a crucial process to maintain sustainability in the business. Reverse logistics can be featured as the area of logistics where all the reverse process of distribution is performed.

Due to the economic and environmental significance, reverse logistics is becoming in demand by all bottled water and milk delivery businesses. These businesses use their forward logistics deliveries to accomplish reverse logistics for the pickup and reuse of empty bottles. Using integrated reverse logistics software streamlines and automates the process making the returns smooth and certain.

In this blog, we’ll discuss the features of the best software that facilitates the smooth return of empty bottles.

Features of the best reverse logistics software for delivery business

Track and manage empty bottles

Customers, delivery drivers and vendors can track empty water or milk bottles from the customer interface, driver application and admin panel respectively. This keeps transparency among ‌customers and businesses promoting customer relations. Vendors can manage their extra bottles available, bottles in use and empty bottles with customers from a single platform. All the necessary information about the bottles collected is digitally updated by the delivery drivers on their driver application which also gets auto-updated on the admin panel and the customer’s application. According to a study by Gartner, “56% of businesses believe digital improvements assist in increasing the revenue of the businesses.” Using integrated reverse logistics software makes the process paperless and mitigates the chances of human errors. And improved efficiency of business operations helps increase revenue. According to PTA, “the top benefits of digital transformation are improved efficiency (40%), faster time to market (36%) and the ability to meet customer expectations (35%).

On-demand pick-up request

Bottled water and milk delivery are mainly a subscription-based business. In this case, the customer whose subscription is about to end or due to any uncertain event can request an on-demand request for the collection of empty bottles. Being able to place on-demand pickup requests for collecting empty bottles digitally gives ease to customers from calling the vendors, which enhances the customer’s experience and improves the customer satisfaction score (CSAT). According to a study by Mckinsky,“Digital transformation and a focus on customer experience can generate a 20-30% increase in customer satisfaction and economic gains of 20-50%.”

Set pricing for the bottles

The vendor may set the pricing for the bottles that are included in the monthly invoices of customers. As soon as the customer returns the bottle, the invoice amount is reduced and updated. Setting pricing allows businesses to compensate for misplaced bottles. It is a powerful feature that allows water and milk delivery businesses to maintain their financial sustainability.

Reverse logistics might be a simple task for businesses that have recently started, however, as the business grows and the customer base increases, it might become a time-consuming and tedious task to do. Using integrated solutions like delivery management software automates and streamlines reverse logistics. Inducing the aforementioned features in your reverse logistics will facilitate a smooth flow of empty water and milk bottles, ensuring a closed circular loop and mitigating the chances of losing empty bottles.

“Trakop” is a complete suite for managing and tracking the entire delivery business that gives end-to-end visibility of the operations, including reverse logistics. Schedule an appointment with our team to learn more about our products and see how they can help your delivery business.

Hope You Enjoyed the Read!

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Ravi Garg Founder & CEO

He loves to explore. His passion for helping delivery industries in all aspects flows through in the vision he has. In addition to providing smart solution to make delivery process flawless, Ravi also likes to write sometimes to make it easier for people from business industry looking for digital solutions.